For immediate and prompt resolution, please email [email protected] or call 888-201-7882, extension 0.

At Dynamo Freight, we prioritize the security and trust of our customers and partners. To uphold our commitment to transparency and safeguarding your interests, we have established this Fraud Prevention Policy. This policy outlines the procedures and guidelines we follow to identify, prevent, and report fraudulent activities.

Authorized Communication Channels

Dynamo Freight conducts official business solely through @dynamofreight.com email addresses and official weblinks. All communication related to Dynamo Freight’s services, transactions, and inquiries will originate from these authorized channels.

Reporting Suspected Fraud

If you come across any suspicious activity or have concerns regarding potential fraud related to Dynamo Freight, we encourage you to report it promptly. Please follow these steps:

a. Email: Send an email to fraud@dynamofreight.com with details of the suspicious activity. Include as much information as possible to assist our investigation.

b. Phone: Contact us at 888-201-7882, extension 0, to speak with our fraud prevention team. They will guide you through the reporting process and gather essential information.

Confidentiality and Protection of Informants

Dynamo Freight understands the sensitivity of fraud reporting. We are committed to protecting the identity and personal information of individuals reporting potential fraud. Your identity and information will be kept confidential to the extent permitted by applicable laws and regulations.

Investigation Process

Upon receiving a report of suspected fraud, Dynamo Freight will initiate a thorough investigation to verify the claims and take appropriate action. The investigation may involve cooperation with law enforcement agencies and other relevant authorities. 

Employee Awareness and Training

Dynamo Freight provides ongoing training and awareness programs to educate employees about fraud prevention, detection, and reporting. All employees are expected to follow strict ethical standards and reporting procedures.

Customer and Partner Cooperation

Customers and partners are essential allies in our efforts to combat fraud. We encourage open communication and cooperation to prevent and detect fraudulent activities effectively. Please promptly report any suspicious incidents or interactions involving Dynamo Freight’s name or services.

Legal Consequences of Fraud

Dynamo Freight will not hesitate to take legal action against individuals or entities involved in fraudulent activities that harm our customers, partners, or our company’s reputation. Legal action may result in criminal charges, civil litigation, or both.

Continuous Improvement

We are committed to continuously improving our fraud prevention measures to adapt to evolving threats. We regularly review and update our policies and procedures to stay ahead of fraudsters.

Thank you for choosing Dynamo Freight. If you have any questions or concerns about this policy or any other aspect of our services, please do not hesitate to contact us.